To reset the password on the TRASSIR server for Windows (starting from TRASSIR 3.1 and higher), do the following:
- Find the server settings file _t1server.settings. By default, the file is located C:\DSSL\Trassir -*.*\
- Send the specified file to reset@trassir.com. In the e-mail, specify that you need to reset the administrator password and, for security reasons, provide the following information:
- FULL NAME;
- Name of the organization;
- Contact phone number;
- The country & city.
In response, a settings file with an "empty" administrator password will be sent.
3. Stop the TRASSIR server. If TRASSIR is installed as a service, then stop the trassir service.
4. Go to the main folder where TRASSIR installed (by default C:\DSSL\Trassir -**\) and delete two files from it (_t1server.settings and _t1server.settings-backup).
5. After that, run TRASSIR again. The program will perform the first launch procedure with a "clean" settings file (Admin login and an empty password).
When using TRASSIR as a service, connect to the server using TRASSIR-client (Admin login and password 12345).
6. Go to the server settings and click "Restore configuration backup" = "From file" = Specify the path to the file with the reset password.
![](/download/attachments/108692931/Screenshot_1-%20first.png?version=1&modificationDate=1642059104000&api=v2)
"File Types" select "All files (*.*)"
![](/download/attachments/108692931/Screenshot_2-%20second.png?version=1&modificationDate=1642059338000&api=v2)
7. After the settings file is "loaded", the TRASSIR server will offer two recovery options:
- Restore, keep IDs channels will be assigned the same IDs.
- Random IDs - the channels will be assigned new identifiers, the archive from the cameras will be available in the "Lost Channels" tab
![](/download/attachments/108692931/Screenshot_3-%20third.png?version=1&modificationDate=1642059763000&api=v2)
8. After selecting the recovery method, click "OK", the server will restart.
![](/download/attachments/108692931/Screenshot_4.png?version=1&modificationDate=1642060081000&api=v2)
9. Log in under the Admin account, leave the password field empty. In the Admin user settings, set a new password.
![](/download/attachments/108692931/Screenshot_5.png?version=1&modificationDate=1642060231000&api=v2)
Aleksandr Savkin