1. Navigate to right upper corner of the page https://support.trassir.com/servicedesk/ and click on "Profile"


  2. Here you will see the info about your account name, e-mail address, avatar, language and time zone:


    On the right side you can navigate to profile settings and password changing page:


  3. On the settings page, you can change you account name and avatar, language and time zone:


    If you wish to change your e-mail, contact TRASSIR technical support via ticket.

  4. By clicking on "Requests" in the right upper corner, you can navigate to the tickets, created by your account:
     

    Tickets can be filtered by:
    - Status: Open / Closed / All
    - Created by you or where you are a participant (shared)
    - Request type

  5. You can return to the ticket creation page if you click on TRASSIR logo at left upper corner:
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