Problem
When adding a new Hikvision or HiWatch IP device to the TRASSIR software, in the connection settings, the indicator status shows "Connected", but the current statistics do not show the FPS and kB/s values, and the channel displays "No connection"
![](/download/attachments/155485535/image2023-6-27_12-9-51.png?version=1&modificationDate=1687856989000&api=v2)
![](/download/attachments/155485535/image2023-6-27_12-11-22.png?version=1&modificationDate=1687857080000&api=v2)
Solution
Log in to the web interface of the device
Go to Settings -> Security -> Authorization
Set the "RTSP Authorization" parameter - digest/basic
Click "Save"
![](/download/attachments/155485535/image2023-6-27_12-14-26.png?version=1&modificationDate=1687857264000&api=v2)
Go to Settings -> Security ->IP Filter
Uncheck the "Enable IP address filter" option
Click "Save"
![](/download/attachments/155485535/image2023-6-27_12-15-12.png?version=1&modificationDate=1687857310000&api=v2)
Go to Settings -> Security →Security Service
Uncheck the option "Enabling illegal entry blocking"
Click "Save"
![](/download/attachments/155485535/image2023-6-27_12-16-7.png?version=1&modificationDate=1687857365000&api=v2)
Go to Settings -> Network -> Add. Settings -> Access Platforms
Uncheck the "Enable" option
Click "Save"
![](/download/attachments/155485535/image2023-6-27_12-16-49.png?version=1&modificationDate=1687857408000&api=v2)
This is especially true for recorders.
Aleksandr Savkin