"Cloud connection error"

Problem

When trying to connect a TRASSIR server or client to TRASSIR Cloud, "cloud connection error" appears

Possible reasons:

1. Software update needed

When this appears, the error may be accompanied by a pop-up window:

You can view the software version in the Server Settings Menu.

For Windows-based recorders and TRASSIR OS-based recorders the software version must be at least 4.2-1128887 (in TRASSIR OS it is displayed as 1128887/xxxx).

For ARM-based NVR/XVR recorders, the software version must be at least 4.0-1129149

Solution

Download the update file and update TRASSIR software to the current version. In this case, the automatic update will not be available.

2. Your computer or DVR does not have Internet access

Solution

Check that network settings are correct and Internet access is available.

3. A firewall (or Firewall) is deployed on the computer or network equipment limiting access to the external Internet network

Solution

To connect to TRASSIR Cloud, access the following domain names in your firewall or firewall settings:

TRASSIR communicates with the cloud via port 443. Data is sent and received via TCP and UDP protocols.