If the TRASSIR OS recorder fails to boot after an update, please refer to the article for possible solutions (Errors during booting of TRASSIR OS recorders (based on Linux OS))



File format unrecognized

The name of the update file is not compatible with the current version of TRASSIR software on the recorder. Possible reasons:

  • File was renamed.

    Do not rename the update files after downloading them from our website. If you download the same file more than once, browsers will add bracketed numbers to the file name - you should remove them before updating the Server with them.

     
  • The update file is for another version of the software or recorder.

    You can use this instruction - How to choose the update files for x86 Trassir NVRs

    Or contact TRASSIR Technical Support


Signature check failed

Possible causes:

  • The update file was corrupted during download or copying:
    • Try downloading the update file for the the NVR again. If you are updating from a flash drive, reformat the drive to NTFS and copy the file onto it again
  • TRASSIR Client software version used for remote updating of another recorder is outdated. First, update the TRASSIR Client software to the latest version on the workstation from which you are performing the update. Then, try remote updating the NVR again.
  • In some cases, third-party programs, including those built into the router, can cause file corruption, so we recommend disabling the firewall/antivirus/AdGuard before downloading.


Your device has run out of space or No space left on device.

Before the error canot write "...":

Go to Server Settings → Screenshots. The remaining free space is displayed in the bottom right corner of the window. Delete screenshots or exported archive files that are no longer needed. When the amount of free space exceeds the size of the update file, try updating the recorder again.


This service pack version already installed или newer service pack already installed

When trying to update the recorder using an update file to the current or older version, an error occurs. It is not possible to roll back TRASSIR to a previous version using an update file. If you need to install a previous version, please contact TRASSIR Technical Support


The software update failed to download.

This occurs when the software update fails on an unstable communication channel. If this error occurs regularly, you can manually (locally) update the recorders using update files via USB flash drive.
How to find the directory of the USB Flash Drive connected to TRASSIR NVR


Could not resolve host: updates.cloud.trassir.com

This error occurs when attempting to automatically download an update via the internet if the recorder cannot find the update website.

  • For TrassirOS NVRs:
    On the NVR, go to Server Settings -> Network Interfaces. For the network interface with internet access, click on the Configure button and fill in the Gateway, DNS1, and DNS2 fields. You can use public DNS servers like Google (8.8.8.8 and 8.8.4.4), or the Gateway address. If the Gateway field is empty and you are unsure what to enter, please consult your system administrator or contact the technical support of your internet service provider.
  • For Windows:
    You need to set up internet access on your computer. Contact your system administrator or the technical support of your Internet provider.


During the update, the error "Unable to perform update, unaligned partition" appears on the screen, the recorder is not updated

The very first software version saved to the recorder and the update file are not compatible with one another.

You can use this instruction - How to choose the update files for x86 Trassir NVRs


While updating, the error "Could not stat device print - No such file or directory" appears on the screen, the recorder is not updated.

Please contact TRASSIR Technical Support