Only TRASSIR
TRASSIR technical support solves problems only related to TRASSIR products. If the problem is not with one of our product, we are able only to limit ourselves to recommend to contact the brand's technical support.
In case of creating a ticket regarding the technical issues with TRASSIR products, there are some recommendations which are pointed towards the decrease of the time required for providing the solution from our side:
- Specify the exact TRASSIR Software module or Camera/Server/Network Switch model.
- The more detailed the description of the problem will be - the better. There are two main questions we recommend to answer:
- What are the steps you take to get the result? Example: Trying to connect the HikVision camera to TRASSIR using ONVIF
- What do you get instead of the desired result? Example: Connection is established, but there is no video stream
- Make interface English before making screenshots/videos of the issue.
- Attach screenshots or/and video of the issue.
- If you're experiencing issues with TRASSIR Server / TRASSIR Client, it is highly advisable to attach the logs to the ticket.
How to do it:
TRASSIR Client software:
TRASSIR Server:
Next, select the "take whole journal" option and then choose "Pack and download".
- If the remote access is required, prepare the Anydesk connection to your PC.
If it is hard to agree on a time for a remote connection, use this instruction on how to provide constant access without the need to approving a request for connection - How to grant constant access by password in Anydesk - If there are previously created tickets by you, please specify their numbers.
You can check your tickets in Jira profile (How to work with Jira profile, point 4)